Refund policy


At Zorofy, we strive to provide the best shopping experience to our customers. Please read our policy carefully before making a purchase.

Return Window

We have a 3-day return policy, which means you must request a return within 3 days of receiving your order.

Eligibility for Returns

Returns are accepted only under the following conditions:

  • The product is damaged or you have received a wrong product.

  • A clear unboxing video is mandatory as proof.

  • The item must be unused, unworn, and unwashed.

  • All original tags and packaging must be intact.

  • Proof of purchase or Order ID is required.

Important Conditions

Returns will NOT be accepted for reasons such as:

  • "I didn’t like the product"

  • "The product did not meet my expectations"

  • "I ordered it for someone else and they didn’t like it"

An unboxing video is compulsory for:

  • Damaged products

  • Wrong product received

If the unboxing video is not available, no return or refund will be processed under any circumstances.

How to Request a Return

To initiate a return, please contact us:

📧 Email: zorofymillion@gmail.com

⚠️ Returns sent without prior approval will not be accepted.

If your return request is approved, we will provide instructions on how and where to send your package.

Damaged, Defective or Incorrect Items

Please inspect your order immediately upon delivery.

If you receive a damaged product, you must:

  • Contact us within 24 hours of delivery.

  • Provide a proper unboxing video clearly showing the damage.

Without an unboxing video, complaints will not be considered.

Partial Payment / Booking Amount Policy

For orders placed using Partial Payment / Advance Booking:

If the customer cancels the order after placing it, refuses to accept the parcel at the time of delivery, fails OTP verification, or rejects the order during delivery, the advance/booking amount paid will be non-refundable under any circumstances.

This amount is charged to cover order processing, packaging, shipping, and operational costs.

By placing a partially paid order, the customer agrees to these terms and conditions.

Non-Returnable Items

The following items are not eligible for return:

  • Products that are not damaged

  • Sale or discounted items

  • Gift cards

  • Customized or personalized products

  • Personal care items (if applicable)

  • Products damaged due to misuse or improper handling

Exchanges

We currently do not offer direct exchanges.

To get a different product, please return the original item (if eligible) and place a new order separately.

Refunds

Once we receive and inspect the returned item, we will notify you regarding approval of your refund.

  • Approved refunds will be processed within 7–10 business days.

  • Refunds will be credited to the original payment method.

  • For Cash on Delivery (COD) orders, refunds will be processed via bank transfer.

Please note that banks or payment providers may take additional time to reflect the refund.

If more than 15 business days have passed after refund approval, please contact us at:

📧 zorofymillion@gmail.com